LABAU Holdings LLC (“LABAU,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use the LABAU website, mobile application, and all related services (“Service”).

By accessing or using LABAU, you agree to the terms of this Privacy Policy.
If you do not agree, please stop using the Service.

1. INFORMATION WE COLLECT

We collect information in several ways:

A. Information You Provide

Customers, Delivery Partners, and Retailers may provide:

• Full name

• Email address

• Phone number

• Delivery or pickup address

• Payment information (processed through a third-party provider)

• Account login credentials

• Return details (item info, receipts, photos)

• Identification documents (delivery partners only)

• Business information (retail partners only)

B. Automatically Collected Information

When you use LABAU, we automatically collect:

• Device information (type, model, OS)

• IP address

• Browser type

• App version

• Cookies and tracking data

• Usage data (buttons clicked, screens viewed, time spent)

C. Location Information

To complete deliveries and verify pickups, LABAU may collect:

• Real-time location for delivery partners

• Approximate or entered location for customers

• Pickup and drop-off coordinates

• Geolocation routing data

Delivery Partners must allow background location use while on an active delivery.

D. Payment Information

We do not store full credit card numbers.
Payments are processed by secure third-party processors (e.g., Stripe, Square, Apple Pay, Google Pay).

These processors may collect:

• Cardholder name

• Card number (tokenized)

• Transaction history

• Billing address

2. HOW WE USE YOUR INFORMATION

We use your information to:

Provide the LABAU Service

• Process orders and deliveries

• Verify addresses and locations

• Handle payments and receipts

• Facilitate returns and refunds

• Match customers with delivery partners

• Authenticate users

Improve the Service

• Analyze usage trends

• Improve app functionality

• Develop new features

• Monitor performance and safety

Communicate With You

• Send order updates

• Provide customer support

• Send onboarding materials

• Send promotional messages (with consent)

Safety, Security & Fraud Prevention

• Verify identity

• Detect fraudulent activity

• Protect you, the platform, and other users

Legal Compliance

• Maintain records

• Respond to legal requests

• Comply with local, state, and federal regulations

3. HOW WE SHARE YOUR INFORMATION

LABAU may share information with:

A. Delivery Partners

Customers’ delivery details (name, delivery address, pickup location, item type) are shared with Delivery Partners only for order completion.

B. Retail Partners

Information necessary to prepare or verify your order (name, order details, return info).

C. Service Providers

Trusted third parties that help us operate the platform, including:

• Payment processors

• Customer service tools

• Identity verification tools

• Cloud hosting providers

• Analytics platforms

• Marketing and email tools

D. Legal Authorities

We may share information when required by:

• Law enforcement

• Court orders

• Legal investigations

• Regulatory requirements

E. Business Transfers

If LABAU is involved in a merger, acquisition, or asset sale, user information may be transferred as part of the transaction.

4. YOUR PRIVACY CHOICES

A. Account Information

You can update or delete your profile information in the app.

B. Location Settings

Delivery Partners must enable location services during active deliveries.
Customers may enable or disable location services, but some features may not function.

C. Communication Preferences

You may opt out of:

• Marketing emails

• SMS updates (except critical notifications)

D. Cookie Controls

You may adjust cookie preferences in your browser settings.

5. DATA RETENTION

We retain your information for:

• As long as your account is active

• As needed to provide the Service

• As required by law (e.g., tax records, payment verification)

Delivery Partner verification records may be retained for compliance and fraud prevention.

6. DATA SECURITY

We use administrative, technical, and physical safeguards to protect your information including:

• Encryption

• Secure servers

• Limited-access controls

• Regular security audits

• Tokenized payment processing

However, no method of transmission is 100% secure. You use the Service at your own risk.

7. CHILDREN’S PRIVACY

LABAU is not intended for individuals under 18.
We do not knowingly collect personal data from minors. If we learn a minor has submitted information, we will delete it promptly.

8. DELIVERY PARTNER-SPECIFIC PRIVACY

Delivery Partners agree to:

• Share real-time and background location data during active deliveries

• Allow LABAU to verify identity using third-party tools

• Permit ratings and reviews by customers

LABAU may monitor delivery performance for:

• Safety

• Fraud prevention

• Quality standards

9. RETURN INFORMATION

If a customer submits a return request, LABAU may collect:

• Photos of the item

• Original purchase receipts

• Return reason

• Pickup address

• Retail partner verification

This information is shared only with parties necessary to process the return.

10. THIRD-PARTY LINKS

LABAU may contain links to:

• Retail partner sites

• Social media

• Third-party tools

We are not responsible for their privacy practices.

11. INTERNATIONAL USERS

If you access LABAU from outside the United States, you agree that your information may be transferred, stored, and processed within the U.S.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time.
We will notify users by:

• Updating the “Last Updated” date

• Email notification (if material changes occur)

• App notifications

Continued use of LABAU after changes constitutes acceptance.

13. CONTACT US

LABAU Holdings LLC
Email: privacy@labauholdings.com
Website: www.labau.com