Welcome to LABAU (“LABAU,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of the LABAU mobile application, website, and services (collectively, the “Service”).

By creating an account, downloading the app, or using the Service in any capacity (as a Customer, Retail Partner, or Delivery Partner), you agree to be bound by these Terms.

If you do not agree, you may not use the Service.

1. DEFINITIONS

• “Customer” – an individual using LABAU to shop in-store inventory and request delivery.

• “Retail Partner” – a store or brand participating in the LABAU platform.

• “Delivery Partner” – an independent contractor who picks up and delivers items on behalf of customers.

• “Order” – any confirmed purchase placed through the LABAU app.

• “Service” – the LABAU app, website, and all features including ordering, delivery, and returns.

2. ELIGIBILITY

You must be:

• At least 18 years old

• Able to enter into legally binding contracts

• Using the Service for lawful purposes

Delivery Partners must meet all verification, onboarding, and identification requirements.

3. DESCRIPTION OF SERVICE

LABAU is a same-day fashion delivery platform that enables:

• Customers to shop in-store inventory via the LABAU app

• Delivery Partners to pick up and deliver items

• Retail Partners to fulfill customer orders

LABAU does not manufacture, own, or sell the items listed on the platform. All products are sold directly by the Retail Partner.

LABAU provides:

• Ordering

• Delivery

• Return options

• Customer service

• Payment processing

4. ACCOUNT CREATION & SECURITY

To use LABAU, users must create an account and provide accurate information.
You are responsible for:

• Maintaining confidentiality of your login

• All activity under your account

• Notifying LABAU of unauthorized access

LABAU may suspend or terminate accounts for fraud, misuse, or violations of these terms.

5. CUSTOMER USE OF THE SERVICE

Customers agree to:

• Provide accurate delivery information

• Make themselves available for delivery

• Inspect items upon arrival

• Follow proper return procedures

Customers understand delivery times are estimates and may vary due to traffic, availability, or location.

6. RETAIL PARTNER TERMS

Retail Partners agree to:

• Provide accurate inventory

• Prepare orders promptly

• Verify pickup with Delivery Partners

• Follow LABAU’s packaging and handoff standards

Retail Partners are responsible for product quality and compliance with consumer laws.

LABAU does not guarantee minimum sales, volume, or placement.

7. DELIVERY PARTNER TERMS

Delivery Partners:

• Are independent contractors, not employees

• Control their own schedules and work methods

• May use a vehicle, bike, public transit, or walk (in qualifying cities)

• Must meet all delivery time windows

• Must follow all safety, verification, and professionalism guidelines

Delivery Partners are paid per delivery. Tips belong 100% to the Delivery Partner.

Delivery Partners are responsible for:

• Their own taxes

• Their own expenses (gas, transit, etc.)

• Having and maintaining insurance

• Maintaining any required licenses or permits

8. PAYMENTS, FEES & TIPS

For Customers

Customers pay:

• Item total

• Delivery fee

• Optional return protection

• Applicable taxes

All payments are processed through secure third-party providers.

For Delivery Partners

Delivery payouts vary per order based on distance, demand, and tier level.

For Retail Partners

Retailers pay no fees to participate unless otherwise stated in a negotiated agreement.

9. RETURNS & REFUNDS

LABAU offers two return options:

1. Orders Placed Through LABAU

Returns submitted through the app may result in:

• Store credit issued within 24–36 hours, depending on the retailer

• Delivery Partner pickup and return (where available)

Shipping fees, service fees, and delivery fees are non-refundable.

2. Items Purchased Outside LABAU

Customers may request a return pickup.
LABAU will:

• Pick up the item

• Verify it

• Return it to the store on the customer’s behalf

Refunds for outside purchases follow the store’s policies, not LABAU’s.

10. PROHIBITED USES

You may not:

• Use LABAU for illegal activity

• Commit fraud, abuse, or chargebacks

• Interfere with deliveries

• Harass, threaten, or harm any Delivery Partner, Customer, or Retail Partner

• Attempt to reverse engineer or misuse the app

Violation may result in account suspension or legal action.

11. SERVICE MODIFICATIONS

LABAU may:

• Modify or discontinue the Service

• Update features

• Adjust pricing

• Change delivery options

with or without notice.

12. INTELLECTUAL PROPERTY

All LABAU trademarks, logos, designs, and content belong to LABAU Holdings LLC.
Users may not copy, reproduce, or distribute LABAU materials without permission.

13. DISCLAIMERS

LABAU is provided “as is” and without warranties of any kind.
We do not guarantee:

• Product quality

• Delivery times

• Inventory accuracy

• Availability of Delivery Partners

LABAU is not liable for delays, damages, loss, or theft caused by third parties.

14. LIMITATION OF LIABILITY

To the maximum extent allowed by law, LABAU is not responsible for:

• Indirect, incidental, or consequential damages

• Loss of profits

• Service interruptions

• Delays outside our control

Users agree LABAU’s total liability will not exceed the amount paid for the order.

15. INDEMNIFICATION

Users agree to indemnify and hold LABAU harmless from claims arising out of:

• Misuse of the app

• Violations of these terms

• Interactions with other users

• Incorrect information provided

16. GOVERNING LAW

These Terms are governed by the laws of Louisiana

Any disputes will be resolved in applicable state or federal courts.

17. CHANGES TO TERMS

LABAU may update these Terms at any time. Continued use of the Service constitutes acceptance of the revised Terms.

18. CONTACT US

LABAU Holdings LLC
Email: contact@labauholdings.com
Website: www.labau.com