1. Same-Day Retail Delivery

Experience your favorite stores delivered to you within 45 minutes to 2 hours, depending on distance and retailer availability.

Shop from local retailers in your area, place an order directly through the app, and a LABAU driver will pick it up and deliver it to your door—fast, simple, and on your schedule.

Perfect for:

• Last-minute outfits

• Time-sensitive purchases

• Items that are available today in a nearby store

• Premium retail moments without leaving home

LABAU brings the fitting-room energy directly to you.

2. COMING SOON: LABAU Long-Haul™ Delivery

(up to 100–250 miles)

Sometimes the item you want isn’t in your city. Maybe it’s the last one in stock, a launch-day piece, or something only available in a flagship retailer.

LABAU Long-Haul™ lets you request a driver to travel 100 to 250 miles to pick up your item and deliver it to you within 24 hours.

Ideal for:

• Designer bags with limited store availability

• Special occasion pieces

• High-value items you don’t want shipped

• Retail purchases located in another city

Whether it's in Baton Rouge, New Orleans, Houston, or a regionally accessible area, LABAU delivers it straight to your door—quickly, securely, and with full tracking.

3. Returns & Exchanges Concierge

(In-store and online purchases)

LABAU simplifies the parts of shopping everyone hates: returns and exchanges.

You can request a LABAU driver to handle:

• In-store returns for items you purchased yourself

• Exchanges for a different size, color, or style

• Online order returns with prepaid labels

• Drop-offs to UPS, FedEx, USPS, or the original retailer

• Fashion returns (clothing, shoes, accessories)

This service works whether the item was purchased through LABAU or on your own. If it needs to go back, we can take care of it.

Coming Soon: Dry Cleaning Concierge

Your wardrobe deserves premium care.

LABAU offers scheduled garment pickup and delivery for dry cleaning, steaming, and specialty fabrics. A driver will:

• Pick up your garments from your home or office

• Deliver them to your preferred dry cleaner

• Return them to you once they’re ready

This service is perfect for suits, coats, gowns, uniforms, delicates, silks, and everyday pieces that require professional cleaning.

Coming Soon: LABAU Personal Shopping

For clients seeking a more hands-on luxury experience, LABAU will soon begin offering a limited personal shopping feature, designed to elevate the retail journey even further.

LABAU turns in-store shopping into instant convenience by connecting local stores, real inventory, and fast delivery—all in one app.

HOW LABAU WORKS

1. Customers shop real in-store inventory through the LABAU app

2. They check out instantly—no shipping, no waiting

3. A LABAU driver picks up the order from the retailer

4. The item is delivered in 45 minutes to 2 hours

5. Returns? LABAU handles those too—quickly and easily

Simple for everyone. Seamless for everyone.

FOR CUSTOMERS

• Get items today, not next week

• Shop local stores without leaving home

• Perfect for last-minute events, emergencies, or nights out

• Optional return protection and hassle-free returns

• Skip crowds, skip traffic, skip waiting

It’s the speed of delivery apps—created for fashion.

FOR RETAILERS

• Completely free to partner

• Customers pay delivery fees—retailers pay nothing

• Capture sales you normally lose to shipping delays

• Reach shoppers who can’t make it in-store

• No browsing, no substitutions—pickup only

• No extra labor or operational changes

LABAU increases store revenue without adding store work.

FOR DRIVERS

• Quick, local deliveries

• Higher earnings per trip (short distance, fast turnaround)

• No food, no passengers—just merchandise pickups

• Flexible schedule and safe delivery environments

Fast routes, good pay, and easy pickups.

LABAU exists to make fashion move at the speed of life.

It helps customers get what they need today, helps retailers grow, supports driver income, and strengthens local economies through faster, smarter shopping.

LABAU connects people, stores, and cities—creating a system where everyone wins.

• Graduate of David Thibodeaux STEM Magnet Academy (2014)

• Bachelor of Science in Marketing Communications & Journalism (LOYNO)

• Master of Science in Marketing & Communications (LOYNO)

• Master of Business Administration (MBA) (LOYNO)

• Currently pursuing a (3rd) Master’s Degree in Criminal Justice (LOYNO)

• Habitat for Humanity Community Volunteer

• South Louisiana Community College Scholarship Committee

• 2025 American Business Awards Judge – Corporate Communications, Investor Relations, Public Relations, and Publications

• Over a decade of experience in marketing, public relations, and communications

• 10+ years of fashion and retail experience

• Former Food Delivery Driver

• Former Private Stylist at Saks Fifth Avenue – New York City Flagship, SFA Club

• Former Journalist and Editor-in-Chief

• Former Director of Public Relations at a full-service marketing and branding agency

• Background spans journalism, higher education, luxury retail, brand strategy, and digital commerce

• Known for identifying gaps in consumer-driven industries and building strategic, real-world solutions

• Creator of Labau, born from firsthand experience and a clear need within the retail and delivery space.

My name is Kristina Charles, CEO and Founder of LABAU, a same-day fashion delivery app.

LABAU was born from a childhood where convenience and access weren’t luxuries—they were dreams.

I grew up just above the poverty line. For most of my childhood, my family didn’t have a working car. If we needed something as simple as water, groceries, school supplies, or clothing, we relied on rides from relatives—or we climbed into the back of my father’s 18-wheeler and rode with him to the nearest store. That was our version of “transportation.”

When my sisters needed prom dresses, we didn’t shop online, and we didn't browse options—we waited until my dad’s payday, prayed it was enough, and rode in the back of that same tractor-trailer to get to the mall right before closing time. There was no e-commerce safety net. There was no same-day option. There were only delays, complications, and waiting.

Life on Labau Street meant surviving without things most people consider simple. For us, access wasn’t guaranteed—it was a blessing. There was no same-day delivery. No Uber. No DoorDash. No Instacart. If we needed a uniform shirt, school supplies, or a last-minute outfit, the answer wasn’t “order it.”

The answer was “wait… and hope we can get a ride.”

That reality shaped me.

It’s also where my innovation and love for fashion began. When you grow up with limited resources, you learn how to make something out of nothing. You learn creativity. You learn resilience. And you learn how deeply convenience—or the lack of it—affects your life.

LABAU is named after the address of my childhood home. The estate was built by my great-grandmother, Mamie, in the 1800s, a rare accomplishment for a Black woman at that time. That home held generations of births, losses, celebrations, and memories. It stood as a symbol of legacy and strength until it burned down in 2020, on the exact 95th anniversary of my grandmother’s (her daughter’s) passing. My family, unfortunately, lost everything.

Even after the fire, the frame never fell.

But the foundation remained.

Just like we did.

LABAU represents that foundation. That resilience. That refusal to fall.

It also represents the life I used to imagine. As a young girl with no money, I would browse luxury items online—not because I could buy them, but because they motivated me.

And it’s why LABAU exists today.

LABAU isn’t only for people who grew up as I did.

It’s also for:

• The busy professional who doesn’t have time to shop after work

• The mom or dad who discovers at 8 PM that their child needs a shirt for school tomorrow

• The traveler who forgot an essential item

• The city resident who doesn’t have a car

• The shopper who hates returns

• The person who wants something now, not in 2–5 business days

• The luxury buyer who wants same-day access to Saks, Bloomingdale’s, or Neiman Marcus

LABAU is luxury for all, convenience for all—because everyone deserves access.

Whether someone shops from Zara or Chanel, lives in a major city or a quiet town, works a high-powered job or an hourly shift, no one should have to wait for what they need.

The tiered system reflects exactly that:

Standard, Elite, and Black—three experiences that meet people where they are, without judgment, without gatekeeping.

LABAU is bigger than delivery.

• It eliminates waiting.

• It removes barriers.

• It redefines access.

• It redefines what true LUXURY is.

• It restructures in-store shopping and business sales.

It is the solution I wish existed when I lived at 209 Labau Street.

The girl who once had to walk to the store for a poster board or 100th day of school shirt because we had no car is now building the app that makes sure no one else ever has to.

LABAU is the solution I wish existed for my family.

Now, I'm building it for everyone.

And it started on a small street in Baldwin, Louisiana.

-KC