The Retail Shift Is Already Here

• 73% of shoppers prefer buying online but still want their items immediately.

• Same-day delivery demand has grown 36% YoY across fashion, beauty, lifestyle, and home.

• In-store pickup remains underused — only 25% of customers choose it because they don’t want to drive, park, or wait in lines.

• Amazon has conditioned customers to expect instant gratification…
  …but retailers still lack the infrastructure to offer same-day delivery without massive cost.

LABAU gives brick-and-mortar retailers the same power as Amazon Prime — without building a delivery fleet.

1. Customer orders

They shop through the LABAU app, selecting items from your store.

2. You receive the order

Your associate pulls the item, verifies it, and packages it for pickup.

3. A LABAU courier picks it up

We assign a trained courier (car, bike, or on-foot depending on the city).

4. Delivered in 45–120 minutes

Customers track the entire route in real time.

No hiring. No delivery staff. No operational build-out.

✔ Increase sales
✔ Convert online window shoppers
✔ Get same-day delivery without building an internal fleet
✔ No new hires
✔ Seamless POS integration
✔ Handle returns without staff burden
✔ Expand your local reach
✔ Compete with online competitors — without losing margin
✔ Access new customer data
✔ Offer a luxury customer experience

A. If the item was purchased through LABAU

Customers may return their item within 24–36 hours (you choose the policy).
You choose the refund rules:

• Store credit only (recommended for retailers)

• OR full refund (optional)

We handle the pickup, delivery back to your store, and re-stock notifications.

B. Returns for in-store purchases (NOT bought through LABAU)

Customers can still use LABAU to return items from your store.

• They request a LABAU return pickup

• We deliver the item back to you

• You process it under your normal refund policy

This increases customer satisfaction without adding labor on your end.

Every LABAU order includes:

• Coverage for loss, theft, or damage

• Courier background checks

• Photo verification at delivery

• In-app signature capture

• Barcode + order number scanning at pickup and drop-off

This is your inventory — we treat it as such.

Joining LABAU is simple. Start by joining the Retailer Waitlist and sharing your store information.

We review each submission to ensure alignment with LABAU’s service standards. If your store is selected, you’ll receive an invitation to schedule a 15-minute introductory call where we’ll walk through the platform and logistics.

Once launched, your store will be added to the LABAU network and ready for same-day delivery.